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Osama Mansour

Osama Mansour is a doctor in Information Systems (IS). Osama holds a PhD in IS from Linnaeus University since 2013. He also holds a Masters degree in IS from Lund University since 2008 and a Licentiate of Philosophy in IS from Lnu since 2011. Prior to his graduate education, Osama earned his Bachelor degree in Information Technology from the American University in Palestine in 2005.

His PhD thesis is entitled “The Bureaucracy of Social Media – An Empirical Account in Organizations”. The main theme of his thesis is understanding organizational use of social media, in particular wikis, for knowledge collaboration and sharing. Osama uses theories of technology and organization in investigating the use of organizational wikis such as affordances and sociomateriality. The main argument in his thesis is centred on tensions and incompatibilities between technology and organisation features that influence technology use. His research is based on several qualitative studies at two large, multinational organizations: Consolidated Contractors Company (CCC) and IBM.

At the moment, Osama’s research is focused on developing a ‘theory of affordances for technology use’. He uses original ideas of Gibson’s theory of affordances and attempts to appropriate them into studies of technology; social media use in organizations being one example. He published his research at top IS conferences such as the International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), and also Computer Supported Cooperative Work (CSCW).

As for educational activities, Osama has taught several courses within the master program in IS at Linnaeus University including IS methodology, knowledge management and organizational change, contemporary issues in IS, and master thesis course. He is also heavily involved in supervising master theses.

Osama is affiliated with the Center for Learning and Knowledge Technologies (CeLeKT). He is also affiliated with the Swedish Research School of Management and Information Technology (MIT).

Main research interests: social media, wikis, openness, communities of practice, collaboration, knowledge management, knowledge sharing, technology and organization, enterprise systems, affordances, sociomateriality, generative mechanisms and open innovation.

Contact info

Email: mansour.osama @
Mobile: +46 76 824 2984


Latest publications

Mansour, O. (2013). The Bureaucracy of Social Media - An Empirical Account in Organizations. PhD Thesis in Information Systems. Linnaeus University Library, Linnaeus University, Växjö.

Mansour, O., Randall, D., Askenäs, L. (2013). Social Conceptualizations of Technology Structuring - A Comparative Analysis of Wikis at Two Global Organizations. International Journal of Virtual Communities and Social Networking 5:3, pp. 35 - 51.

Mansour, O., Askenäs, L., and Ghazawneh, A. (2013). Social Media and Organizing - An Empirical Analysis of the Role of Wikis in Organizing Practices. In proceedings of the 34th International Conference on Information Systems, Milan, Italy, December 15 - 18

Mansour, O. (2012). The Not-So-Open Wikis: Structures of Collaboration at Work. In From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges (Dudgale, J., Masclet, C., Antonietta, M., Boujut, JF., Hassanaly, P., Eds). pp. 65 - 80, Springer, Verlag London.

Mansour, O. (2011). Share with Social Media - The Case of a Wiki, Licentiate Thesis, Linnaeus University Library.

Mansour, O. (2011). Wiki vs. Email - Understanding collaboration within virtual communities. Proceedings of the IADIS International Conference on Collaborative Technologies, Rome, Italy, 22 - 24 July, 2011.

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